Technical Support Specialist T010

iQuasar LLC is seeking to fill a Technical Support Specialist for one of our customers in Arlington, VA . At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our clients in Arlington, VA needs a Technical Support Specialist for a Full position.

• Position : Technical Support Specialist
• Location : Arlington, VA
• Clearance : Top secret
• Position Type : Full-time.
• Travel : onsite

Job description :

The Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II.

(Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyses, and reports data; and when appropriate creates necessary documentation to facilitate. Repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other,related documentation in the performance of assigned tasks. This position requires shift work.

Required Skills :

Must have an active / current Top-Secret clearance with SCI eligibility.

Must be able to obtain DHS Suitability

6+ years of directly relevant experience

Experience and / or familiarity with one or more of the following : Solaris, AIX, Red Hat, IRIS,Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.

Experience with monitoring system health and status.

Experience documenting problems and resolutions through a tracking program.

Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users.

Tier I experience : General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets / unlocks, share drive access, remote software installations).

Desired Skills :

Experience interfacing with the following groups : software development, testing, integration, deployment, sustainment, maintenance, etc.

Experience working in an Agile environment desired.

Experience with ITIL methodology desired.

Experience and / or familiarity with one or more of the following shell scripts : Bourne, C, Krone, Bash, Perl, etc.

Experience and / or familiarity with one or more of the following : TCP / IP, Cisco switches and routers,

VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

Experience performing incident response (tiered support model), using an Incident Management System Tier II experience : Prioritize incidents. Perform detailed troubleshooting, root cause analysis.

Determine multi-user, multi-system correlations.

Tier III : Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.

Experience interfacing directly with customer and program management team.

Experience providing status to program management and input to customer status reports.

Required Education :

HS diploma

Desired Certifications :

DoD 8570.1-M Compliance at IAT Level I

Information Technology Infrastructure Library (ITIL) certification

If you are interested in this position, please send me a copy of your latest resume at molly.mushtaq@iQuasar.com with the information requested below : Also, please let me know what time / number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends / networks or anyone you know who may be interested in this position. Thank you!

Availability to start a new job.

Best Rates

Contact #

Please don't hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Molly Mushtaq

Senior Recruitment Professional

iQuasar, LLC

6 Pidgeon Hill Drive, Suite 305,

Sterling, VA 20165

molly.mushtaq@iQuasar.com

Direct : (703) 945-1722

Main : (703) 962-6001 Ext. 626

www.iQuasar.com

An Equal Opportunity Employer

iQuasar, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion / belief, national, social, or ethnic origin, disability, gender / gender identity, marital / partnership status, pregnancy, medical history or genetic information, family or parental status, or any other status protected by federal and state regulations.