Talent.com
Knowledge Manager/Technical Writer
Knowledge Manager/Technical WriterMaximus • Rochester, US
No longer accepting applications
Knowledge Manager / Technical Writer

Knowledge Manager / Technical Writer

Maximus • Rochester, US
21 days ago
Job type
  • Full-time
Job description

Description & Requirements

Maximus is looking to hire a Knowledge Manager / Technical Writer.

This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

Essential Duties and Responsibilities :

  • Demonstrate technical research and fix technical issues in computer / operational systems, network, applications, etc.
  • Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
  • Escalate more complex technical issues to more experienced technicians.
  • Participate in special projects as required.

Job-Specific Essential Duties and Responsibilities :

  • Maintains the knowledge base
  • Writes and updates SOP's
  • Updates process documentation
  • Ensures agents have current guidelines and that new policies are updated in workflows
  • Reviews and receives update / change requests from agents or management
  • Works closely with Training and Quality to ensure policies are aligned
  • Other duties as assigned
  • Minimum Requirements

  • High School diploma or equivalent with 1-3 years of experience.
  • May have additional training or education in area of specialization.
  • Job-Specific Minimum Requirements :

  • Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
  • Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
  • High School Diploma or equivalent
  • 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
  • Experience with DTMO TAC processes, policies and systems
  • Working knowledge of DTMO terminology
  • Ability to create knowledge articles to assist analysts and specialists
  • Must be able to travel as needed to work site in Alexandria, VA
  • Preferred Skills and Qualifications :

  • Experience writing knowledge articles for DTMO TAC
  • Excellent written and oral communications and presentation skills.
  • Ability to work independently
  • Ability to work in a high paced work environment
  • Ability to hit goals and deadlines
  • EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    31.75

    Maximum Salary

    57.20

    Create a job alert for this search

    Knowledge • Rochester, US

    Related jobs
    Technical Writer

    Technical Writer

    TradeJobsWorkForce • 14602 Rochester, NY, US
    Full-time
    Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents. Create, maintain and update installation instructions,...Show more
    Last updated: 30+ days ago • Promoted
    Manager In Training

    Manager In Training

    AutoZone • Greece, NY, US
    Full-time
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...Show more
    Last updated: 4 days ago • Promoted
    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Mercor • Rochester, New York, US
    Remote
    Full-time
    Mercor is recruiting • •Training and Development Managers • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your profes...Show more
    Last updated: 1 day ago • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Livonia village, New York, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Rochester, New York
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 30+ days ago • Promoted
    Technical Intern

    Technical Intern

    American Packaging Corporation • Rochester, NY, United States
    Full-time
    At American Packaging Corporation (APC), you'll find the packaging career you've been looking for.With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we ...Show more
    Last updated: 30+ days ago • Promoted
    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Mercor • Rochester, New York, US
    Remote
    Full-time
    Role Overview • • Mercor is collaborating with a top-tier developer documentation team to support high-priority technical writing and content validation tasks. This opportunity is ideal for seasoned A...Show more
    Last updated: 1 day ago • Promoted
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Rochester, New York
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 24 days ago • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Cohocton, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 3 days ago • Promoted
    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Mercor • Rochester, New York, US
    Remote
    Full-time
    About the Role • • Mercor is seeking experienced • •Property, Real Estate, and Community Association Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation...Show more
    Last updated: 1 day ago • Promoted
    Independent Online Earner - Flexible and Remote

    Independent Online Earner - Flexible and Remote

    Finance Buzz • Dansville, New York, US
    Remote
    Temporary
    We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....Show more
    Last updated: 30+ days ago • Promoted
    Travel - MRI Tech

    Travel - MRI Tech

    Titan Medical Group • Geneseo, NY, US
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Staffmark Group • Geneseo, NY, United States
    Full-time
    Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY.Monday - Thursday : 8 : 00 AM - 5 : 00 PM. Post-Training (Flexible Schedule) : .Monday - Thursday : 8 : 00 AM ...Show more
    Last updated: 30+ days ago • Promoted
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Rochester, New York
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 24 days ago • Promoted
    Remote Construction Managers - AI Trainer ($100-$180 per hour)

    Remote Construction Managers - AI Trainer ($100-$180 per hour)

    Mercor • Rochester, New York, US
    Remote
    Full-time
    Mercor is recruiting • •Construction Managers • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your professional exper...Show more
    Last updated: 1 day ago • Promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Greece, New York
    Remote
    Full-time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more
    Last updated: 30+ days ago • Promoted
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Rochester, New York
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 30+ days ago • Promoted
    Franchise Support Manager

    Franchise Support Manager

    RestoPros • charlotte, NY, US
    Full-time
    Job description Job Summary The Franchise Success Manager (FSM) provides operational support to franchise locations, assisting with both day-to-day operations and long-term strategic planning.This ...Show more
    Last updated: 21 days ago • Promoted