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Application Support Specialist for the IT Department

Application Support Specialist for the IT Department

St. Elizabeth's Medical CenterSan Bernardino, CA, United States
17 hours ago
Job type
  • Full-time
Job description

Summary : Under direction of the IT Manager, responsible for providing technical support and troubleshooting for a variety of software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The Application Support Specialist will work closely with development teams, IT staff, and end-users to ensure that applications are running smoothly and efficiently. Key responsibilities include diagnosing and resolving application issues, performing regular system maintenance, and providing user training and support.

HOURLY RANGE :

  • $29.1893 - $45.2822 per hour

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS :

  • To view our benefits package and employee perks, please click HERE.

    • SIGN-ON BONUS!

  • $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
  • $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
  • Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
  • This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.

    • ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Develop and implement best practices for application support. Assist with the deployment of new applications and updates. Diagnose and resolve application issues in a timely manner. Coordinate with third-party vendors for application support.
  • Provide technical support to end-users via phone, email, and chat. Coordinate, conduct testing, and train end-users on application changes to ensure end-user understanding.
  • Collaborate with development teams to identify and fix software bugs. Perform root cause analysis for recurring issues. Provide feedback to development teams to improve application functionality.
  • Perform regular system maintenance and update via bridge files. Work with IT staff to ensure system security and data integrity.
  • Provide user training and create support documentation. Document support activities and maintain accurate records.
  • Contribute to continuous improvement initiatives. Make recommendations on future improvements to content management, workflow processes, and user adoption.
  • Stay up to date with the latest industry trends and technologies. Assist with the development and testing of new software features.
  • Manage user accounts and permissions.
  • Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
  • Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
  • Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
  • Ability to handle a hybrid work environment consisting of working and training in the office, remotely at home and in the field while maintaining work productivity and efficiency.
  • Maintain good attendance and punctuality.
  • Good verbal and written communication skills.
  • Keep manager informed of pending work, work in progress and problems encountered.
  • Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements.
  • Attend training sessions as required.
  • Comply with and ensure program compliance with agency's Personnel Policies and Procedures.
  • Assure that consumers' rights and dignity are maintained in the provision of services.
  • Perform different or additional work as assigned.

    • MINIMUM POSITION REQUIREMENTS :

  • An Associate's degree or higher in Computer Science and / or Information Technology from an accredited college or university.
  • In lieu of a degree, a high school diploma or equivalent may be considered with 2 years of work experience in a similar position.
  • Related certifications are a plus.
  • Strong understanding of software systems and troubleshooting techniques.
  • Previous Regional Center or similar industry experience highly preferred.
  • Ability to communicate effectively with both technical and non-technical users.
  • Experience with system administration and maintenance, application support, or software development.
  • Experience with database management and SQL is preferred.
  • Experience with IT service management tools (e.g., Web Help Desk, Teams).
  • Experience with cloud platforms (e.g., MS Dynamics, Power Apps, Power BI) is a plus.
  • Knowledge of cybersecurity best practices.
  • Ability to learn new technologies quickly.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Attention to detail and a commitment to quality.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong customer service skills.
  • Excellent written and verbal communication skills.

    • We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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