Collection Specialist

Job Type

Full-time

Description

Collection Specialist

The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.

Responsibilities

• Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.
• Prepare and distribute customer statements and dunning notices.
• Actively monitor aging reports and identify delinquent accounts for follow-up.
• Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
• Negotiate payment plans and settlements following company policies.
• Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
• Establish and maintain relationships and billings with pre-negotiated city contracts.
• Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.
• Assist with cross-training on responsibilities.
• Performs other related duties as assigned.

Requirements

Skills, Knowledge, and Abilities

Education and Experience

Physical Demands and Working Conditions