Digital Workplace Program Manager
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role? You will work within our TechCare Operations : Blueprint team, in partnership with our servicing product and operational leaders to ensure maximum value as we execute on our TechCare Blueprint. You will work to coordinate our efforts across our data platform, analytics, and reporting functions along with active partnership with our proactive servicing and problem management efforts. Critical focus areas include :
- Embodying innovation in a global dynamic environment, accounting for changing priorities, emerging business needs, and alignment with our broader Digital Workplace strategy.
- Monitoring and tracking our progress while building long term roadmaps and perspectives on changing needs within our global footprint.
- Managing the team's backlog of work, coordinating intake, prioritizing with leadership, and working with the team to plan and sequence work.
- Establishing and building relationships with our partners to ensure we deliver value to our stakeholders.
Key responsibilities include :
Developing the program strategy and the various enterprise-wide high-level project plans with scope and approach fully understood by all partners.Ensuring integration of projects and adjusting project scope, timing, and budgets as needed, based on objectives.Identifying and tracking key achievements and recommending adjustments to cross-functional team plans.Ensuring accurate reflection of project / program budgets, forecasts and actuals with related tools.Monitoring and communicating the progress of the delivery and ensuring timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks / issues.Negotiating and influencing cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan.Anticipating program / project risks and issues and ensuring that appropriate mitigation planning is in place to avoid compromising delivery.Ensuring effective usage of change control procedures and processes to retain control on scope, schedule and cost.Adding to continual process improvement or re-engineering activities.Communicating with key partners with regard to program strategy direction and changes.Scope of impact / influence :
Responsible for leading multiple projects or highly complex or enterprise-wide program(s) consisting of multiple projects.Education & experience :
Ability to lead cross-functional, large / complex program or multiple programs.Ability to adapt to situations in order to quickly resolve issues and / or gain alignment.Ability to communicate with all leadership levels.Ability to effectively negotiate and influence to reach desired outcomes.Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them.High-performing behaviors :
Ability to lead cross-functional, large / complex program or multiple programs.Ability to adapt to situations in order to quickly resolve issues and / or gain alignment.Ability to communicate with all leadership levels.Ability to effectively negotiate and influence to reach desired outcomes.Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them.Knowledge / skills :
Requires financial acumen for representing project / program financials using internal tools as necessary.Requires solid experience leading multiple, cross-functional projects or programs.Certification requirement : Project Management Professional (PMI) or equivalent Project Management certification (e.g. Certified Project Management Practitioner, International Project Management Association).Technology competencies :
Adaptive CommunicationAgile PracticesIndustry and Company KnowledgeOrganizational Change ManagementTechnical AcumenTechnology Industry TrendsGame changers :
AdaptabilityCollaboration & TeamworkContinuous ImprovementCourageCuriosityIngenuityServant LeadershipTenacityRole core competencies :
FunctionalFinancial ManagementGovernance and ReportingPortfolio, Program, and Project SupportProgram ManagementProject ManagementLeadershipAnalytical ThinkingCoaching and MentoringDecision-MakingExecutive PresenceInfluence and NegotiationRelationship ManagementBusinessFacilitationPlanning and OrganizingQualifications :
Salary Range : $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :
Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job : Technologies
Primary Location : US-Arizona-Phoenix
Schedule : Full-time
Req ID : 25021252
