Key Supervisor (Wilmington)

Applebee's Team Lead / Key Hourly

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999. Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world. This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries. We have over 460 Applebee's restaurants in 24 states. Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Fun. Flexibility. Growth. Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all these together is the difference between a good job and a great career. At Applebee's you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.

As an Applebee's Team Lead / Key Hourly, you will be engaged in all aspects of the day-to-day operations at the restaurant. You are responsible for getting guests and staff excited about their experience every day at Applebee's. You will need to be team leader, great problem solver, a great communicator, and have the ability to handle stress and rise above. You will work hard, but have a great time doing it!

Essential Duties and Responsibilities

• Ensures prompt, friendly service according to company guidelines.
• Fosters a culture in accordance with the Flynn Applebee's Premier Card of Values and Beliefs.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Receives product to identify freshness to company standards and ensure invoice accuracy.
• Refers all verbal and guest complaints to the MOD.
• Corrects unsafe practices or conditions.
• Promotes restaurant organization, cleanliness and sanitation on a clean as you go basis.
• Advises MOD of any non-routine situations.
• Promptly and properly completes all assignments.
• Communicates with managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to employees.
• Assures the compliance with company policies, practices and procedures.
• Acts as coach to all employees.
• Maintains and controls the assets of the company.
• Complies with cash handling procedures.
• Ensures that unit keys are administered per shift and stay in the unit.
• Assists management team with line checks and other daily control duties.
• Develops goals and action plans for own personal / professional growth.
• Provides a role model for employees. Displays a passion for service and encourages same in the staff.
• Exhibits a professional image.
• Completes all assignments and duties properly and on schedule.
• Learns all employee-training programs.
• Learns to assess the effectiveness of employees, how to give motivational feedback and development direction.
• Learns to identify poor performance and / or issues that could lead to disciplinary action, and communicates those to the management team.
• Learns limits of authority.
• Mixes ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.
• Interacts verbally with all bar guests creating a friendly and upbeat atmosphere.
• Serves food and drinks to all bar guests.
• Completes assigned opening and closing side work.
• Slices fruit and vegetable garnishes for drinks.
• Presents guest checks to bar patrons. Makes correct change and / or completes any necessary charge card transactions.
• Processes employee and / or manager food orders.
• Relays food orders to kitchen via the point-of-sale computerized register system.

Education and Experience

Perks for our employees :

Required Abilities and Physical Standards

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Applebee's of any reasonable accommodation requests and may need to provide supporting medical documentation.

This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Applebee's reserves the right to revise his job description at any time. This job description is not a contract for employment, and either the associate or Flynn Applebee's may terminate employment at any time.

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations / adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!