Farmers Insurance Customer Service Rep

Job Description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time . Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in . This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and has a passion for customer care and organization.

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Responsibilities

Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency

Assist clients with policy changes, billing questions, and coverage explanations

Maintain accurate client records using Farmers Insurance systems

Provide support for the agencys sales staff by preparing quotes, scheduling appointments, and handling follow-ups

Process payments and manage account updates

Identify customer needs and refer leads to licensed sales agents

Follow up on claims and ensure timely communication between clients and carriers

Maintain confidentiality and adhere to all agency and Farmers Insurance compliance standards

Requirements

Prior customer service or insurance experience is a plus

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Proficiency with computers, Microsoft Office, and CRM software

Ability to work independently and as part of a team

Bilingual skills (especially Spanish) are a plus

[Optional but recommended : ] Must obtain a Property & Casualty insurance license within [30 / 60 / 90] days of hire (agency may assist with licensing process)