Testing Services Representative (Science Background)

Testing Services Representative (Science Background)

Homestead, FL

Client Opportunities Call Center / Customer Service Openings / Contract-to-Hire / On-site

Position Overview :

We are looking for a motivated and detail-oriented Testing Services Representative to join our team. This role is ideal for someone with a strong background in science and exceptional customer service skills. The Testing Services Representative will be responsible for assisting clients with testing inquiries, ensuring the accurate processing of samples, and maintaining a high level of client satisfaction. This is a 3.5 month contract to hire.

Responsibilities :

• Client Support : Serve as the primary point of contact for customers, addressing inquiries related to testing services, sample submission, and results interpretation.
• Sample Management : Ensure the proper receipt, labeling, and documentation of samples in accordance with company protocols and regulatory standards.
• Data Coordination : Collaborate with the laboratory team to ensure timely and accurate processing of tests, and communicate results to clients in a clear and professional manner.
• Issue Resolution : Troubleshoot client concerns, resolve issues efficiently, and escalate complex matters to appropriate teams as needed.
• Education & Outreach : Provide clients with information about testing processes, guidelines, and best practices to optimize sample quality and results accuracy.
• Compliance & Documentation : Maintain detailed records of client interactions, testing data, and communications to ensure compliance with regulatory and organizational standards.
• Continuous Improvement : Offer feedback and insights to improve customer service procedures and testing workflows.

$17 - $22 an hour