Customer Support Specialist

Join our team as a Customer Support Specialist and become an essential part of a dynamic, customer-focused organization.

In this role, you'll collaborate with experienced professionals, guide customers through every step of the order process, and help deliver seamless, high-quality service that makes a difference every day.

If you thrive on meaningful work and enjoy supporting both customers and colleagues, this is the opportunity for you.

What You Will Be Doing

• You’ll play a vital role supporting our Customer Service team—handling order entry, maintaining clear communication with customers, and partnering with colleagues to create seamless experiences.
• Your day will involve responding promptly and professionally to customer and sales inquiries, organizing workflow and order details, and entering essential information into our ERP system to ensure orders are built accurately.
• You’ll help maintain and organize customer files, safeguard confidential production estimates, and follow up with internal and external customers for efficient order processing.
• As the ‘voice of the customer,’ you’ll collaborate with manufacturing, attend department meetings, and proactively gather missing details to keep orders moving forward.
• You’ll help create a safe, high-quality work environment by following all safety, sanitation, and PPE protocols—and you’ll take on additional assignments to support our team’s overall success.
• This role supports the Customer Service department by assisting with order entry, communicating effectively with customers through verbal and written means, and collaborating with internal teams to ensure seamless customer interactions.
• Ability to understand customer needs and relate them to production processes
• Strong organization, time management, and multitasking skills under pressure
• Excellent verbal and written communication
• Meticulous attention to detail and accuracy
• Proficiency with ERP systems (Epicor a plus) and Microsoft Outlook

Experience

Benefits & Perks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation details : 21-24 Hourly Wage

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