Unit Operations Coordinator Stpl ED

Unit Operations Coordinator Stpl ED

About Children's Minnesota : Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders.

Department Overview : The pediatric emergency department at Children's Minnesota St. Paul hospital is a 32-bed, Level IV trauma center that specializes in the assessment and stabilization of acute pediatric illness, injury and trauma. Our multidisciplinary care team of more than 150 pediatric professionals cares for over 45,000 patients a year, and can treat just about anything. The St. Paul emergency department offers 24-hour access and has some of the shortest wait times in the country. The emergency department has all private rooms, two resuscitation rooms, and is staffed with board-certified, pediatric emergency medicine physicians, pediatric nurse practitioners, and certified pediatric emergency registered nurses. Our care team has access to cutting-edge technology, intensive and medical-surgical units, and specialists to provide the best care and outcomes for our patients possible, all in a child-focused, emergency environment.

We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our amazing team is committed to providing excellent care to our patients and families. We incorporate the Comfort Promise into our care - ensuring that procedural pain is minimized whenever possible. Our family-centered focus strives to consider social, economic and cultural diversity - living our core value of putting "Kids First."

Position Summary : The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education / Work Experience : High school diploma preferred, 1-year of experience in a patient care setting preferred.

Skills and Abilities : Outstanding professional and positive customer service skills essential, positive attitude, exceptional problem solving skills, strong computer skills such as Microsoft word, excel or hospital technology systems, ability to coach others with hospital technology systems, competent with basic medical terminology, demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking), self-directed, organized, and problem solver. Ability to multitask, direct and support information processes on patient care units, work independently and within a team.