Supervisor, Audit & Document Processing

POSITION SUMMARY

The Audit Team Supervisor role is responsible for overseeing the team that supports CVR accounts throughout Indiana using IN BMV terminals and CVR systems. This individual will lead the team responsible for receiving and auditing our customers BMV documentation while also managing communication with both clients and state agencies. The Supervisor will use their BMV and audit expertise to coach team members maintain compliance and meet revenue and retention goals through strategic account support and operational excellence.

POSITION RESPONSIBILITIES & ESSENTIAL FUNCTIONS

• Lead and manage a team of BMV Specialists and support staff
• Provide training mentorship and daily guidance to ensure consistent service excellence
• Act as the primary escalation point for client concerns and complex BMV issues
• Develop and implement workflows to improve accuracy efficiency and productivity
• Monitor performance metrics to ensure service levels and quality standards are achieved
• Maintain expert-level understanding of IN BMV processing and CVR system functionality
• Conduct periodic audits to ensure compliance with BMV policies and internal procedures
• Partner with sales and customer success teams to support account retention and growth
• Administer and improve billing procedures and audit reporting
• Collaborate with cross-functional teams (IT Sales Product) to identify process improvements
• Utilize Salesforce and Microsoft Office tools for documentation reporting and communication
• Represent the department in management meetings and strategic planning sessions

QUALIFICATIONS & JOB REQUIREMENTS

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and / or other applicable incentive compensation offer Medical dental and vision benefits in addition to :

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Required Experience :

Manager

Key Skills

Tax Experience,Auditing,Data Analytics,GAAP,Accounting,Acquisitions,Research Experience,Financial Analysis,Customer relationship management,Mentoring,Supervising Experience,GAAS

Employment Type : Full-Time

Experience : years

Vacancy : 1