Lobby Attendant - Key Tower

Job Description

Job Description

Job Summary

Duties and Responsibilities (including but not limited to) :

• Verify visitors’ identity using valid identification.
• Deliver outstanding customer service to all, whether first-time guests or long-term clients, through warm greetings, tailored recommendations, and creative solutions when necessary.
• Assist tenants, guests, and visitors promptly and professionally while following company and building policies.
• Seek out opportunities to surpass visitor expectations proactively.
• Recommend hotel amenities, local events, venues, and transportation as needed.
• Respond promptly and positively to all complaints, questions, and concerns.
• Maintain visual oversight of entry points whenever not directly engaged with tenants or visitors.
• Remain alert and able to disengage from casual conversations to address any security breaches or emergencies.
• Ensure that all visitors, messengers, and vendors comply with access control procedures as outlined by building policy.
• Keep constant watch over assigned areas to maximize visibility and safety.
• React immediately to emergencies, providing necessary support to tenants and guests.
• Respond to incidents including fires, medical emergencies, alarms, flooding, water discharge, elevator issues, hazardous materials, severe weather, suspicious activities, or other emergencies as required.
• Maintain logs, prepare incident and activity reports, and communicate with client management, life safety staff, or public safety authorities as needed.
• Perform additional related duties assigned by management.

Qualifications :

Physical Demands and Work Environment :

Benefits of Working with MCG :

EOE / Disabled / Veterans Statement

We are an Equal Opportunity Employer. All employment applicants are considered solely on their qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other legally protected classification. All information provided in your resume and application—including work history, education, and references—is subject to verification.