Associate Data Center Technician (Level 1)

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies and big enterprises rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision.

We are looking for an Associate Data Center Technician (Level 1) to join our Las Vegas team. This role will be responsible for executing foundational data center operations with precision and reliability, supporting infrastructure availability while building technical proficiency across hardware, systems, and facilities disciplines.

After the successful completion of new hire training, the working hours/shift for this position is Monday through Friday from 12AM - 8AM Pacific time.

What you will be doing:

Operational Execution

• Execute break/fix tickets, project cards, and decommission tasks following established DCT procedures and work instructions
• Perform rack installations following build guides including mounting equipment, cable routing, and proper labeling standards
• Conduct inventory audits and maintain accurate asset records in management systems
• Respond to on-shift incidents under supervision, performing basic troubleshooting and escalating appropriately

Technical Foundations

• Install base macOS following documented procedures
• Understand basic networking concepts: IP addressing, subnetting, gateway configuration, and connectivity testing
• Perform cable terminations using appropriate hand tools
• Verify physical layer connectivity and document installation work

Quality & Safety

• Follow all safety protocols and site-specific procedures
• Work with senior technicians for quality control reviews
• Maintain organized work areas and proper tool management
• Participate in team training and knowledge-sharing sessions

Physical demands and requirements:
The position operates in a data center environment and physical requirements include but are not limited to:

• Must be able to safely use a ladder
• Must be able to lift up to 50 pounds at a time
• Require the use of hands to fingers
• Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing
• Must be able to distinguish different colors
• Require use of tools such as screwdrivers

What skills and experience you need to have:

• 0-2 years in data center, IT infrastructure, or related technical field
• Basic understanding of server hardware, networking equipment, and cabling standards
• Proficient with Microsoft Office suite and ticketing systems
• Attention to detail and ability to follow technical documentation
• Effective time management and ability to work both independently and as part of a team
• Willingness to work flexible schedules including nights, weekends, and on-call rotation

What you will get:

Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance.

Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?

Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.

No external recruiting firms or agencies please.

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MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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No recruiting agencies please.

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