Bilingual Customer Service Representative (Bridgewater)

MUST BE FLUENT IN FRENCH; CONTRACT TO HIRE OPPORTUNITY

Key Responsibilities :

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query / issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customers first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands / product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
• Issuing sales / customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and / or projects

Experience :