Product Manager, Sub-Same Day (SSD)

Product Manager II

We are seeking a Product Manager II to join our Sub-Same Day (SSD) delivery team to help develop and improve features that enable faster-than-same-day delivery across North America. In this role, you will work on defining, planning, and executing product features that enhance our SSD delivery network. You will collaborate closely with cross-functional teams to translate customer needs into product requirements and drive the implementation of key features. This role combines customer-focused product thinking with tactical execution to improve our technology products and customer experience. This role may require up to 10% travel annually.

Key job responsibilities :

• Work with customers and internal stakeholders to define and clarify feature requirements, prioritize the roadmap, and improve customer experience (CX) for SSD delivery products
• Develop and utilize data inputs and KPIs to inform operational adjustments and feature improvements
• Create clear product specifications and work closely with engineering teams to ensure successful feature delivery
• Participate in customer research and usability studies to gather insights and validate feature designs
• Collaborate with UX designers to create mockups and prototypes for new features
• Ensure features meet compliance, localization, and accessibility requirements
• Manage the feature development lifecycle, including launch coordination and post-launch support
• Analyze feature performance and drive continuous improvements based on data and customer feedback