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Donor Engagement Manager

Donor Engagement Manager

Boys & Girls Clubs of Middle TennesseeNashville, TN, US
22 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Donor Engagement Manager Status :

  • Full-time, Exempt Location : Club Support Center Schedule : Required to be on-site on designated in-office days each week.
  • Remote work may be permitted on other days, contingent upon the absence of scheduled meetings or organizational events.
  • May be expected to work on-site during evenings or weekends on occasion to support special events.
  • Job Summary The Donor Engagement Manager is responsible for donor acknowledgments, donor tracking, executing a multi-medium fundraising solicitation strategy including phone calls and mailings, benefit and recognition fulfillment, and CRM maintenance.
  • They will communicate with all potential and confirmed guests to organization events via email, phone, and in-person to create a healthy rapport.
  • The Donor Engagement Manager’s responsibilities are both detail and timeline-oriented and require a donor-centric, customer service demeanor to build successful and lasting donor relationships.
  • Key Responsibilities Donor Data Management Maintain accurate constituent records in Salesforce (merge duplicates, contact info changes, job changes, deleting inactive records, address updates, update salutations, etc.).
  • Act as Salesforce Administrator with any additional data management needs.
  • Work closely with Finance to reconcile monthly donation records and data.
  • Generate and regularly distribute fundraising metric / tracking reports to the Resource Development team.
  • Stewardship, Cultivation, & Solicitation Manage timely and successful execution of a multi-faceted fundraising project plan such as events, Club tours, sending direct-mail appeals, and mass email campaigns.

Create contact lists and prepare all mass fundraising appeals :

  • postal mail, email, phone call, text message, push notification, etc.
  • Focused campaign attention to different donor segments :

  • Monthly Donors, Gift Renewals and Upgrades, LYBUNTY, SYBUNTY, Never-given, and New Donors from existing prospects.
  • Build / identify donor acquisition lists from new prospect sources.
  • Assist Resource Development team to pull lists of donors as needed for their portfolio donor calls for renewal and other stewardship correspondence.
  • Build online donation forms for unique campaigns.
  • Monitor campaigns, track donations and event attendance, and pull related reports from CRM.
  • Prepare annual donation summary tax letters at the beginning of the calendar year for all relevant donors.
  • Assist Resource Development in creating pitch decks for presentations for specific campaigns.
  • Update website regarding major donations, affinity group activity, monthly giving, and more.
  • Prepare e-newsletters to donor-base, highlighting impact, mission moments, and opportunities for donors to get involved.
  • Assist with the organization's brand and marketing strategies such as impact reports, social media, email campaigns & website.
  • Ensure volunteer, guest, and donor email newsletter list segments are updated & accurate.
  • Initiate reports for donor stewardship tasks for assigned owners.
  • Assist in the management of Stewardship Tasks through CRM platform.
  • Gift Entry & Acknowledgements Enter and code all donations, pledges, and grants (incl. soft / hard credits) into Salesforce according to the revenue budget with descriptive donation notes ensuring all donor data / contact roles are collected and tracked accurately.
  • Record all in-kind donations to special events in Salesforce.
  • Reconcile supporter information in Salesforce.
  • Reconcile all revenue sources with Salesforce (Benevity, United Way, Your Cause, Network for Good, ACH Direct Deposit, etc.) and event management software.
  • Document donor acknowledgement letter protocols (tribute, stock, in-kind gifts).
  • Create and mail all donation / thank you / tax letters within 2 days of gift receipt.
  • Keep thank you letters updated and relevant.
  • Assign, keep a log, and maintain Board Thank You Notes.
  • Donor and Event Assistance Assist donors with account updates, gift processing, renewals, refunds / invoices, and ensure accurate information.
  • Assist events by sending invitations, collecting RSVPs, answering questions by phone and email, troubleshooting, on-site support during events and experiences, and following up on auction solicitations.
  • Club Beyond Alumni Group Staff Lead In addition to the responsibilities above, this role will also lead Club Beyond , our alumni engagement program.
  • This includes :

  • Connecting with former Club members and keeping them involved with our mission.
  • Helping plan alumni events and activities.
  • Working with the Resource Development team to make sure alumni communications are consistent and welcoming.
  • Tracking alumni participation and updating records in Salesforce.
  • Qualifications Education Bachelor’s Degree in a related field or Bachelor’s degree with related experience.
  • Knowledge, Skills, and Abilities Excellent donor-centric / customer service skills and relationship management skills.
  • Success with mastering technology and using it to gain efficiencies.
  • Ability to prioritize multiple tasks and hit deadlines.
  • Able to work independently and proactively with minimal supervision.
  • Organized and able to keep accurate and detailed documentation.
  • Excellent written, oral communication, and listening skills.
  • Ability to maintain confidentiality with sensitive information.
  • Experience Minimum of 2 years of experience in a similar role with successful customer service, acquisition, retention, and organizational skills.
  • Must be prepared to share specific examples of success in which candidate had a contributing role.
  • How to Apply Please contact Alyssa Leonard at aleonard@bgcmt.org with your updated resume and a letter of interest.  Applications / Resumes will be accepted until 11 / 25 / 2025.

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    Engagement Manager • Nashville, TN, US

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