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Customer Service Representative
Customer Service RepresentativeIntegrity Staffing • Lake Oswego, OR
Customer Service Representative

Customer Service Representative

Integrity Staffing • Lake Oswego, OR
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Opportunity: Customer Service Representative

A client of ours located in Tualatinis looking for a Customer Service Representative who can provide quality care and support to their vendors, property managers, and insurance agents.

Responsibilities:
  • Responsible for collecting information and running background checks, COI tracking, W-9 verification, and TIN Checks.
  • Answer phone calls through the contact center, assisting caller with their profile, subscription status, and any requirements they need to have in place.
  • Make outbound calls to customers who left voicemails.
  • Follow up with customers about their expired subscriptions.
  • Follow up with customers about their enrollment verifications via phone and email.
  • Answer customer emails by solving their problems and responding helpfully and courteously.
  • Respond to customer chats, answer their questions, and help them solve problems.
  • Additional responsibilities as assigned.
Requirements:
  • 1-2 years of experience working in Customer Service or a Call Center
  • Bilingual required – Fluent in English/Spanish
  • Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
  • Basic level of experience with email and chat technologies
  • Solutions-oriented with strong and creative critical thinking skills
  • Able to troubleshoot, problem solve, make logical decisions, and set priorities
  • Able to work effectively under pressure
  • Ability to work in a fast-paced, metric-driven environment with the ability to multitask
  • Strong written and verbal communication skills
  • Strong interpersonal skills, including active listening, providing and receiving feedback, setting expectations, etc.
Schedule: Monday – Friday, 8:30AM to 5:00PM
Pay: $19 to $21/hour, depending on experience

Duration: This is a temp-to-hire position.

Benefits:
  • Medical Insurance, including HSA Option
  • Dental Insurance
  • Vision Insurance
  • Free STD & LTD Insurance
  • Free Basic Life Insurance
  • Paid Time Off
  • 7 paid holidays per year
  • 401(K)
  • Maternity Leave
  • Employee Assistance Program
Contact us at (503) 692-1300 or email staffing@integritystaffingusa.com to connect with our seasoned professionals.
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Customer Service Representative • Lake Oswego, OR

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