AVP, Digital Product Management

Overview

We are seeking an experienced AVP, Digital Product Management to lead our digital product strategy across our Asset Management businesses in Retail and Institutional, including our public and secure sites, while driving the global evolution of our public website experience and horizontal digital capabilities. In this influential role, you will align digital product offerings with business goals, elevate customer and advisor satisfaction, and champion scalable, user-centric solutions. As a strategic problem solver, you will prioritize the product portfolio, enhance digital experiences, and lead transformative initiatives —including a flagship project to redesign and re-architect our global websites for scale and consistency.

The AVP, Digital Product Management, is a leadership role on the Global Wealth and Asset Management (WAM) Digital Experience team, which is part of our Marketing organization. The successful candidate will report to the VP of Global Digital Experience and will work closely with key internal partners across our Retail and Institutional business units, Retirement and Wealth digital experience teams, Technology, Data and Marketing, as well as our global enterprise partners.

Note : This is not a Marketing & Communications role, but rather a Digital Product Management role.

Position Responsibilities

Strategic Product Leadership

• Shape and communicate a multi-year digital product vision for Retail and Institutional aligned with long-term business goals and informed by market trends, user insights, and competitive analysis.
• Lead the consolidation and redesign of our global websites across WAM businesses.
• Develop and enhance the WAM Digital Product and Horizontal Capabilities strategy to radically transform and simplify our digital experience for customers, financial advisors, and company sponsors, identifying areas of opportunity to drive efficiency and speed-to-market.
• Lead Digital Product for Retail & Institutional, guide units in developing digital roadmaps with AI and Personalization.
• Lead the development and continuous refinement of best-in-class digital standards in collaboration with fellow WAM Digital Experience Product & Design leaders and enterprise teams.
• Demonstrate user-centric innovation by using user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-focused products.
• Leverage advanced analytics to drive strategic decision-making and uncover actionable insights to optimize business performance.

Execution Excellence & Scalable Delivery

Leadership & Collaborator Alignment

Change Management & Go-to-Market

Required Qualifications

When you join our team

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife and John Hancock does not require links. We have removed external links for compliance purposes.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment at Manulife.com.

Salary

Referenced Salary Location : Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between

$126,600.00 CAD - $235,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment at Manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment at Manulife.com for more information about U.S.-specific paid time off provisions.

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