Triage Coordinator (20594)

Overview

Join to apply for the Triage Coordinator role at EyeHealth Northwest

This position is responsible for providing clinical advice and scheduling appointments according to established triage policy and physician instruction. Adhere to company core values by demonstrating cooperation with coworkers while striving to ensure the highest level of patient care and customer service, representing EHN in a professional manner at all times.

Responsibilities

• Respond to triage questions and concerns according to EHN triage policy.
• Answer incoming calls regarding medical questions or patient concerns.
• Respond to messages left overnight and / or over the weekend.
• Respond to messages provided by the answering service regarding patient questions or concerns.
• Respond to incoming Patient Portal medical questions or prescription refills.
• Respond to electronic prescription refill requests.
• Fill out Worker Compensation and Disability forms and requests.
• Provide optical and contact lens prescriptions to patients as needed.
• Answer questions and inquiries from pharmacies and outside clinics.
• Schedule patient appointments and tests as needed.
• Maintain current knowledge on insurance requirements and restrictions.
• Maintain current knowledge of common medications, drops, etc.
• Arrange and schedule outside testing, including obtaining authorization.
• Communicate with patients in a professional and courteous manner.
• Demonstrate team values by adhering to company core values.
• Effectively communicate with patients, coworkers, and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
• Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPAA and OSHA.

Level II

Secondary Functions

Education and / or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

Necessary Knowledge, Skills And Abilities

Physical Demands / Work Environment

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

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