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Technical Analyst

Technical Analyst

Damco SolutionsMechanicsburg, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Objective : Maintaining and operations for the strategic Client systems that includes app priorities, bug fixes, operational tasks, direct support, capacity planning and data fixes

Role Title : Technical Analyst

Required Skills

  • Experience working in a help desk or ticketing IT system.
  • Strong experience working with Windows Server, preferably 2016 and 2019 OS.
  • Basic understanding of SQL and RDBMS concepts.
  • Ability to work effectively in a team atmosphere on individually assigned tasks.
  • Well-developed written and verbal communication skills.
  • Experience with the build and deployment process.
  • A general interest in IT with the motivation to learn and follow directions accurately and efficiently.
  • Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12 : 30 PM - 9 PM for this position, with select opportunities to work the morning shift of 7 AM - 3 : 30 PM.
  • The candidate will join a project team dedicated to delivering client engagements from an off-site location, focused on common tools, technologies, and methodologies "

Preferred Skills

  • Experience with programming / scripting languages, RDBMS (.Net, Oracle Database, SQL Database, PowerShell).
  • Preparedness to learn and work with minimal training tools.
  • Experience with Microsoft Release Management preferred.
  • Basic understanding of cloud technologies such as Azure.
  • Assisting cross-functional teams in creating / updating process documentation.

    • Nice to Have :

  • TFS (Microsoft) Release Management : Experience with Visual Studio Team Services (VSTS) and Azure DevOps.
  • Experience with OpCon scheduler.

    • Responsibilities

  • Problem-solving : Ability to identify issues and develop effective solutions.
  • Adaptability : Flexibility to adjust to changing priorities and environments.
  • Time Management : Efficiently manage tasks and meet deadlines.
  • Communication : Strong written and verbal communication skills to collaborate with team members and stakeholders.
  • Team Collaboration : Ability to work effectively in a team atmosphere while handling individually assigned tasks.
  • Cross-functional Teams : Collaboration with development, QA, and operations teams.
  • Process Documentation : Assist in creating and updating process documentation to ensure clarity and consistency.

    • dditional Responsibilities :

  • ServiceNow Ticket Creation
  • Release Management tool Troubleshooting
  • Workflow Creation : Creating workflows for new releases
  • Workflow Modification
  • RM Troubleshooting
  • Server Troubleshooting : App pool, services
  • Maintenance Activities : Maintenance page up and down, IIS reset, service stop and start
  • Services Restart : In web / SVC / BizTalk servers
  • Disk Space Cleanup : Both manual cleanup and automated cleanup through batch
  • Database Activity : Data fix, package compilation, and Day0
  • Server Management : APR, IIS reset web / SVC / BizTalk servers
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    Technical Analyst • Mechanicsburg, PA, United States