Communication Operator Job at Kaiser Permanente in Redwood City

Job Summary :

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities :

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal / external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities : This job has no supervisory responsibilities.

Grade 125

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