Business Support Specialist

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The primary responsibilities of this position are to assist the Treasury Management team in ongoing administrative and superior service delivery to engaged Treasury Management customers. This position partners with Treasury Management sales team members to best address Treasury Management customer needs. This position is an essential piece in facilitating ongoing excellence in Treasury Management.

As a Business Support Specialist, you will :

• Serve as a primary contact for Treasury Management clients, responding to inquiries related to ACH, wire transfers, remote deposit capture, online banking, and other Treasury Management services.
• Troubleshoot and resolve client issues with urgency and professionalism, coordinating with internal teams as needed.
• Provide guidance and education to clients on Treasury Management tools and best practices.
• Support exception item handling and transaction reconciliation.
• Identify patterns in client feedback and recommend service improvements.
• Escalate complex problems to appropriate departments while maintaining ownership of client communication.
• Deliver proactive communication and follow-up to ensure client satisfaction and issue resolution.
• Educate clients on Treasury Management tools, features, and best practices to enhance their experience and usage.
• Obtains and continually expands knowledge of all Treasury Management products and services, including developing the ability to effectively explain to clients / prospects all the features and benefits.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications :

Benefits :

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer / Veterans / Disabled