Director, General Management (AGM) - Manheim Tampa

Director, General Management

This position is responsible for managing Auction operations under supervision of the General Manager. The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits based on market center locations while demonstrating leadership behaviors consistent with Manheim's Code of Conduct. This position will be based at Manheim Tampa and will provide support across the Tampa Market Center, which includes Tampa, Lakeland, St. Pete, and Fort Myers.

Job Responsibilities

• Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction.
• Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation.
• Foster open communication with Auction employees, and clearly communicate importance of team's vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment.
• Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance. Promote teamwork throughout the organization.
• Assist with preparation of annual budget by reviewing sales results, expenses, and other financial data, such as payroll, accounts receivable, accounts payable and other expenses.
• On-going review and management of various KPI standards / targets, payroll expense, and FTE reports.
• Assist Arbitration in resolving customer problems to attain mutual agreement and satisfaction.
• Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations.
• Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes.
• Develop and maintain customer relationships to ensure quality of service and products.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality of work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Lead effective management of dealer and commercial customer relationships and service levels.
• Manage the activities of various departments.
• Effectively leads the management team at the location by setting an example in behavior, championing Cox / Manheim values and ensuring that all employees are treated with respect.
• Continually communicates with department managers and supervisors to coordinate activities of the departments.
• Ensure that all handling and movement of vehicles on the lot is conducted effectively, efficiently, and safely by providing leadership, direction, and expertise to the management staff.
• Create location's goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability.
• Work closely with all managers / supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year.
• Partner with management team at location to identify talent and create targeted development plans.
• Support and promoting a safe and secure work environment for all employees, customers, and vendors.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Supports and promotes all of company's efforts related to Online / OVE sales and promotions.
• Continue to maintain and cultivate strong relationships with customers by engaging them by various means : auction sale day; at a customer's place of business; at company-sponsored events, trade shows, and conventions; and at industry and trade associations.
• Support the sales efforts by cultivating open lines of communication between location's customer support and market sales / marketing teams.
• Providing leadership and training for managers of customer-facing departments at the locations.
• Ensuring that high standards of customer service are maintained in all departments at the location.
• Perform other duties as assigned by management.

Qualifications

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.