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Customer Service & Optical Success Lead (San Jose)
Customer Service & Optical Success Lead (San Jose)Tajima Direct • San Jose, CA, United States
Customer Service & Optical Success Lead (San Jose)

Customer Service & Optical Success Lead (San Jose)

Tajima Direct • San Jose, CA, United States
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Customer Service & Optical Success Lead

Location : San Francisco, CA (Hybrid)

Type : Full-Time (Part-Time Considered for Current Optical Students)

Compensation : $22$30 / hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing inpremium prescription and polarized sunglass lenses custom-fit into customers existing frames.

Were bringing true optical craftsmanship and advanced technology into the digital age offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

  • Hybrid & Flexible Schedule : Primarilywork from home with occasionalin-person collaboration and training. We value flexibility no rigid daily commute.
  • No Weekend Work : MondayFriday schedule with predictable hours. Flexibility within those hours to get the work done.
  • Competitive Pay : $22$30 per hour depending on experience, with regular reviews and raise potential.
  • Growth Opportunities : Direct mentorship from the founder and a clear path to advance intoleadership roles.
  • Not a Traditional Optical Job : Be part of the technology revolution bringing high-quality, custom eyewear online combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

Were hiring aCustomer Service & Optical Success Lead to join our growing team.

This is a great opportunity for someone with optical training or customer-facing experience whos eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses while learning how technology and AI are reshaping modern optical care.

  • Willing to train exceptional and committed candidates without eyewear experience

    • Youll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

    Responsibilities

  • Communicate with customers via email, chat, and phone regarding lens options and prescription orders
  • Review orders for completeness and coordinate with the lab and shipping team
  • Troubleshoot customer issues and provide solutions with empathy and professionalism
  • Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
  • Collaborate with the founder on improving systems and scaling operations

    • Qualifications

  • Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
  • ABO certified or planning to become certified
  • Willing to train exceptional and committed candidates without eyewear experience
  • Strong written and verbal communication skills
  • Detail-oriented and comfortable reviewing prescription details
  • Tech-comfortable and eager to learn new tools and workflows
  • Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)

    • Why Join Us

  • Direct mentorship and training from the founder & CEO
  • Exposure to advanced lens technology and AI-powered optical systems
  • Defined growth path into Customer Service & Operations Lead
  • Be part of a small, innovative team redefining the eyewear experience

    • How to Apply

    Email your resume tojacob@tajima-direct.com

    Optional : include a short (12 minute) video about why youre interested and why youd be a great fit.

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    Customer Service Lead • San Jose, CA, United States