Application Support Specialist (Warehouse L2)

Position Summary :

The Application Support Specialist (Warehouse L2) provides advanced technical and application support for Warehouse Management Systems (WMS) and related tools. This role investigates and resolves support tickets, performs configuration changes, writes SQL queries to identify and fix data issues, and assists with report and label updates. The specialist works directly with warehouse operations to maintain smooth and efficient system performance, while escalating complex issues to Level 3 support when needed.

Responsibilities :

• Monitor and manage Warehouse support ticket queue, ensuring timely responses and resolutions
• Troubleshoot and resolve WMS application, scanning, and integration issues (L2 level support)
• Execute SQL queries for root cause analysis and perform data corrections with approved controls
• Modify and maintain Stored Procedures, Triggers, and automation scripts
• Configure WMS settings for new clients, locations, user setup, roles, and permissions
• Build and update reports using Crystal Reports and design barcode labels using CodeSoft
• Drive continuous improvement by identifying recurring issues and recommending enhancements
• Assist with testing, deployment, and validation of system upgrades, patches, and configuration changes
• Partner with Warehouse business users to understand operational needs and ensure system readiness
• Escalate complex issues to Level 3 support and / or software vendors when required
• Provide user training, documentation, and support for warehouse technology platforms
• Time allocation (estimated) :

o Internal End-Users : 80%

o Vendors / Contractors : 15%

o External Customers : 5%

Requirements :

Disclaimer :

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.