Parts Xpert Representative

Job Description

Job Description

Description : About Us :

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose :

As a Part Xpert Representative, you will answer inbound inquiries from customers and make outbound touchpoints with customers to generate parts sales. The associate will need to possess exceptional communication (phone and computer) skills. The Representative will need to collaborate with other JX parts personnel, outside vendors, and Strategic Account team members to resolve customer questions and deliver exceptional B2B service.

Essential Duties and Responsibilities :

Honor Commitments :

• Keep customers informed on the status of special orders, back-ordered parts, and core reports.
• Check and confirm order entry documentation for completeness and accuracy.
• Collaborate with other Parts Xpert Representatives and JX Regions to resolve customer questions and ensure timely fulfillment of parts.

Create Positive Experiences :

Foster Life-Long Learning :

Demonstrate Good Stewardship :

Other Duties as Assigned :

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications :

Employee Benefits : Insurance :

Paid Time Off :

Compensation :

Other :

Requirements :