A company is looking for a Technical Account Manager.
Key Responsibilities
Own technical support outcomes and manage escalations for assigned accounts
Establish and run recurring technical meetings with customer stakeholders and internal teams
Provide proactive communication and advocacy for customers regarding technical updates and support trends
Required Qualifications
5-7+ years in Technical Account Management, Support Engineering, or a similar role
3+ years of experience with Enterprise SaaS platforms and complex customer environments
Experience in managing customer communication during escalations and providing status updates
Familiarity with support tooling and incident management
Strong program management skills and ability to manage multiple priorities
Technical Account Manager • Buffalo, New York, United States
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