Service Advisor

Are you a Service Advisor or Service Consultant who has CDK experience? We're hiring Service Advisors for our Castle VW of Schaumburg dealership.

What You'll Do

As a Service Advisor, you'll act as the liaison between customers and the service department, ensuring that vehicle repairs and maintenance are completed efficiently. You'll assess customer needs, schedule appointments, and provide accurate estimates.

What We Offer

401(K) with employer match

Major Medical and Dental (50% employer paid premium)

Voluntary Benefits (Vision, Life, Accident, Critical Illness, Disability, and more)

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Service Advisor Responsibilities

Oversee service orders and flow of Drive Lane and rnsure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Service Advisor Qualifications

Previous experience as a Service Advisor or related position

Volkswagen experience is preferred

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver's license

Service Advisor : $61K - $83K

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts

About Us

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit : https : / / jointeamcastle.com /

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.