Group Reservations Coordinator - Full Time

Group Reservations Coordinator

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Group Reservations Coordinator is the liaison between Group Contacts and internal Sales and Catering teams.

Responsibilities

• Enter rooming lists and group reservations via PMS, phone, and upload tool.
• Apply changes, adds, deletes, and room blocking requests for any group block.
• Input of billing instructions when applicable.
• Complete and audit group files with checklist
• Develop connections with meeting planners, sales, conference services, and other departments as necessary.
• Maintain close working relationships with other departments.
• Monitor group allocations and contracted room @types, assisting with inventory management to ensure maximum occupancy and accordance with daily availability.
• Own all assigned definite group sales room blocks and support fellow GRCs when necessary
• Preparing and updating pickup report for sales team.
• Review all group sales contracts; allocate room blocks in Delphi according to yield guidelines and strategies; communicate any business unusual specifications.
• Ensure daily consistency between DELPHI and PMS / ORS systems with regards to sales manager changes.
• Assist with creating and updating transient and villa reservations as needed.
• Assist with Resort Pass communication and reservations.

Qualifications

Basic knowledge of computer and Microsoft Office skills highly preferred.

Opera PMS / ORS and Delphi experience highly preferred.

Reservations experience highly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to @type, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Pay Rate : $25.65 / hr