IT Technician

Job Description

Job Description

IT Technician

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking a skilled and service-oriented IT Technician to provide technical support and ensure the smooth operation of all hotel technology systems. This role supports both guest-facing and back-of-house systems, maintaining connectivity, efficiency, and reliability throughout the property.

Key Responsibilities

• Provide on-site support for all computer hardware, software, network, and telecommunication systems.
• Troubleshoot and resolve technical issues related to property management systems, POS, and guest internet access.
• Assist in the installation, configuration, and maintenance of IT equipment.
• Maintain accurate documentation of network configurations, inventory, and support activities.
• Coordinate with third-party vendors for system maintenance or escalated technical support.
• Support end users (both staff and management) with technology training and assistance.
• Ensure all systems are secure, up-to-date, and compliant with company and brand standards.

Requirements

Preferred Hotel Experience