Inside Sales Group & Events Manager @ The Residence Inn Crabtree

Job Description

Job Description

Description : Position Summary :

The Inside Sales & Group Manager for the North Raleigh Market is a key contributor to the success of group sales and event execution across affiliated properties. This role manages all phases of group business—from lead generation and qualification to post-event follow-up—while serving as the primary in-market contact for event planners. Through proactive communication and collaboration with sales, revenue, and operations teams, the coordinator ensures exceptional client experiences, drives revenue growth, and supports the strategic expansion of the hotel portfolio.

Overall Responsibilities :

• Responsible for pre-event / group, event / group, and post-event / group planning & communicating
• Build and maintain strong group contact relationships
• Advocate service excellence, teamwork and an environment to have fun, learn and succeed
• Work effectively with upper management to communicate, collaborate and support the company / hotel objectives
• The expectation of this position requires a minimum 40-hour work week which may include weekends / evenings (Saturday and / or Sunday).
• Tactical and timely execution of hotel and market sales initiatives through group strategies
• Leverage our business and community relationships and drive group revenues into our portfolio of hotels
• Reactive sales efforts to maximize business opportunities and revenue
• Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience
• Performance accountability though goal and activity achievement

Requirements :

Primary Responsibilities :

Additional Responsibilities :

Benefits :

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.