Customer Care Associate

A company is looking for a Customer Care Associate II (Remote after training period).

Key Responsibilities

Manage high-volume inbound calls, addressing Billing or PaySync inquiries and educating customers

Handle customer complaints, providing solutions and ensuring resolution within time limits

Process payroll data for PaySync accounts and support premium audit processes

Required Qualifications

High school diploma or equivalent required

1+ years in the insurance industry or related field preferred

3+ years in customer service preferred

Experience with billing, claims, or payroll processing

Bilingual skills a plus