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Patient Outreach & Data Management Specialist

Patient Outreach & Data Management Specialist

Randstad USAMaple Valley, WA, United States
13 hours ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Patient Outreach & Data Management Specialist (Contract)

Organization : Leading National Healthcare Payor

Location : 100% Remote or Onsite (Candidate Preference)

Schedule : Full-Time, Monday – Friday, 8 : 00 AM – 5 : 00 PM

Contract Status : Short-term contract with opportunity to apply for permanent internal positions. Compensation : Starting at $25.00 / hour , Depending on Experience (DOE)

Start Date : ASAP

We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.

A. Patient Outreach (New Member Welcome) :

  • Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling.
  • Must be proficient in high-volume phone work and accurately quote member benefits .
  • Document activities in Epic and supporting Excel spreadsheets.

B. Data & Administrative Support (Provider Re-paneling) :

  • Manage patient data across multiple internal systems (SharePoint, sftp).
  • Execute data manipulation tasks : mail merges, file exports, and precise data adding / removing in spreadsheets.
  • Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information.

    • Required Skills & Qualifications

  • Experience : Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.
  • System Knowledge : Familiarity with Member Services functions and benefit quoting. Working knowledge of Epic is preferred.
  • Core Skills : Exceptional Organizational Mastery , strong Attention to Detail , and demonstrated Dependability .
  • Requires stable power and internet (for remote option) and strict adherence to the Mon–Fri schedule.

    • Note : This position involves working with highly sensitive patient data and requires confidentiality.

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    Outreach Specialist • Maple Valley, WA, United States

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