Order Management Specialist

Job Overview :

Location : Hall of Fame Lane,Frisco,Texas,

The Order Management Specialist provides high-level service to Keurig Dr Peppers Business-to-Business (B2B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience.

When issues arise that may impact on-time delivery, the specialist will escalate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs.

Key Responsibilities

Enter, process, and manage customer orders in ERP systems from PO receipt through invoicing

Support Sales, Marketing, Supply Planning, and Logistics on order-management matters

Monitor and troubleshoot EDI transactions and IDoc errors for assigned accounts

Provide account coverage for team members during absences

Respond promptly and professionally to customer inquiries, ensuring timely resolutions

Collaborate with Transportation, Supply Planning, and Distribution Centers to ensure accurate and on-time order fulfillment

Contribute to new hire training and cross-training of team members

Identify and champion process improvement opportunities to enhance efficiency and customer satisfaction

Core Competencies

Builds Trusting Relationships : Develops strong, open, and trusting relationships with customers and internal teams.

High-Impact Communication : Communicates clearly and persuasively across a variety of audiences.

Managing Work : Effectively prioritizes time and resources to complete work efficiently.

Work Standards : Sets and maintains high standards of performance and accountability.

Total Rewards :

• Starting pay : $25.00 / hour

Benefits (Effective Day One, Where Applicable) :

Medical, Dental, and Vision Insurance

Disability Coverage

Paid Time Off (including vacation and sick leave)

(k) with company match

Tuition Reimbursement

Mileage Reimbursement

Benefits are subject to eligibility requirements and applicable collective bargaining agreements.

Requirements :

1+ years of supply chain experience, preferably in consumer packaged goods (CPG)

Experience with Order Management / ERP systems, EDI, vendor portals, and databases

Skilled in navigating computerized systems for tracking, troubleshooting, and information gathering

Experience collaborating in cross-functional team environments with internal and external stakeholders

Strong organizational skills with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with Power BI

Advanced computer and keyboarding skills

Experience working with retail buyers, distributors, and / or brokers preferred