Operations Specialist

Operations Specialist

Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team! As an Operations Specialist, you'll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility typesincluding industrial, manufacturing, office, medical, and retail spaces. This is a full-time salaried position. This role requires the ability to travel within a territory. Service areas Omaha/Council Bluffs Metropolitan Area. Pay rate depends on experience and capabilities ($35,000 - $45,000). Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift.

Essential Functions:

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements:

• High school diploma required or equivalent experience in commercial building maintenance.
• Prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be driven, self-motivated/self-starter, and good at problem solving.
• Positive and out-going personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
• Willingness to jump in and clean when needed.

Benefits:

• Three (3) weeks PTO.
• Health Insurance | 401 K | Vision + Dental Insurance.
• Car Allowance.
• Phone and/or iPad.

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve.