Customer Success Manager

Job Description

Job Description

Join a fast-growing startup scale their communications, operations, and customer support. You'll be on-boarding users to our product, communicating with them about their experience, and being their advocate within our team. Not going to lie, a major responsibility is to manage emails and bugs coming from customers ‰ÛÒ which means you should be organized, calm under pressure, and love inbox zero as much as we do. On that end, you'll work closely with and be supported by designers and engineers ‰ÛÒ customer support is a team effort andaring;Êwe wouldn't leave you hanging. You'll have the opportunity to lay the foundation for many areas of the company. You'll own training materials, our blog and social channels, and usage metrics and reporting; you can contribute to broader outreach via PR and marketing. As Lever grows, you'll have the opportunity to focus on the area that excites you in customer success, PR, marketing, training, technical writing, or whatever parts of the company excite you most. Our perfect coworker is smart, independent, high-impact, driven, and self-motivated. It's critical that you are product-savvy, would describe yourself as a power user, and can quickly learn how to use new tools (including Lever). You should really want to be a part of a product team. We are a close-knit, nimble team and absolutely

• everyone
• participates in strategy, design, and engineering decisions. And it would be a good sign if you've been wanting to learn how to code.

Responsibilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.