Automotive Service Advisor

About Us :

Schneider Automotive & Collision Center is a trusted name in the automotive industry, known for our commitment to quality service and customer satisfaction. We take pride in delivering exceptional service experiences, building long-lasting relationships, and ensuring our customers’ vehicles are well-maintained. We are looking for an enthusiastic and detail-oriented Service Advisor to join our team!

Job Description :

As an Automotive Service Advisor, you will be the main point of contact for customers throughout the service process. You will ensure a smooth and transparent experience by accurately diagnosing vehicle issues, recommending services, and maintaining clear communication. The ideal candidate is customer-focused, has strong organizational skills, and thrives in a fast-paced environment.

Responsibilities :

• Greet customers promptly and courteously as they arrive for service.
• Listen carefully to customers’ concerns and accurately document vehicle issues.
• Provide accurate service recommendations based on vehicle diagnostics.
• Prepare and present detailed service estimates and explain repair needs in clear, non-technical language.
• Maintain regular communication with customers regarding their vehicle’s status and any changes to the initial service plan.
• Work closely with technicians to ensure services are performed accurately and on time.
• Ensure high levels of customer satisfaction and resolve any customer service issues promptly.
• Maintain thorough and accurate service records and billing information.
• Upsell additional services when appropriate and within the customer’s best interest.
• Follow up with customers to remind them of future maintenance schedules.

Qualifications :

What We Offer :

How to Apply :

Interested candidates should submit their resume and a brief cover letter to schneiderauto@yaho.com. Please include “Automotive Service Advisor Application” in the subject line.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and be part of a company that values integrity, customer satisfaction, and professional growth!