Job Summary :
As a Team Member at KFC, you will play a vital role in ensuring a positive experience for customers by delivering exceptional service, preparing high-quality food, and maintaining cleanliness in the restaurant.
Key Responsibilities :
- Customer Service :
- Greet customers warmly and make them feel welcome.
- Take customer orders accurately and assist with menu selections.
- Ensure all customer orders are prepared and delivered in a timely and friendly manner.
- Address customer concerns or complaints professionally and promptly.
- Maintain a positive attitude and ensure a great dining experience for guests.
- Food Preparation :
- Assist with food preparation, including frying chicken, preparing sides, and assembling meals according to KFC’s recipes and standards.
- Operate kitchen equipment such as fryers, grills, and ovens safely and efficiently.
- Maintain high standards of food quality, portioning, and presentation.
- Follow all food safety procedures, including proper food storage, handling, and sanitation practices.
- Cleaning and Sanitation :
- Maintain cleanliness in the dining area, kitchen, and restrooms.
- Regularly clean and sanitize workstations, kitchen tools, and equipment to meet health and safety standards.
- Follow all health and safety regulations to ensure a safe working environment.
- Cashier and Register :
- Operate the cash register, process customer orders, and handle payments accurately.
- Provide receipts and ensure correct change is given to customers.
- Handle customer transactions in a friendly and efficient manner.
- Maintain a clean and organized register area.
- Teamwork :
- Collaborate with other team members to ensure the smooth operation of the restaurant.
- Communicate effectively with co-workers to meet service goals and manage high-volume periods.
- Assist with training new team members as needed and foster a positive work environment.
- Inventory and Stocking :
- Help with stocking food, beverages, and supplies during shifts.
- Assist with inventory management and ensure that supplies are always well-stocked.
- Follow stock rotation procedures to minimize waste and ensure fresh ingredients.
- Other Duties :
- Perform other duties as requested by the restaurant manager or supervisor.
- Assist in opening and closing the restaurant, including setting up or cleaning the kitchen area.
Skills and Qualifications :
Customer Service : Strong interpersonal skills and the ability to engage with customers in a friendly, professional manner.Team-Oriented : Ability to work effectively as part of a team to ensure a positive and productive work environment.Time Management : Ability to handle multiple tasks and work efficiently in a fast-paced environment.Attention to Detail : Ensures food is prepared and presented according to KFC’s high-quality standards.Communication Skills : Ability to communicate clearly with customers and fellow team members.Previous Experience : Experience in food service or customer service is a plus but not required.Physical Stamina : Ability to stand for long periods, lift up to 25 pounds, and perform physical tasks.Food Safety Knowledge : Familiarity with food safety practices and sanitation requirements (training is often provided).Working Conditions :
Flexibility to work a variety of shifts, including evenings, weekends, and holidays.Ability to work in a fast-paced environment, especially during peak hours.Ability to perform physical tasks, such as standing for long periods, lifting food products, and maintaining cleanliness.Team-oriented environment with interactions with customers, fellow team members, and management.This general job description outlines the key duties and skills expected of a KFC Team Member, though it can vary depending on the specific location or restaurant.