Bus Transportation Supervisor •$5,000 Service Bonus •

Hiring Salary : $70,000

$5,000 Service Bonus

Under general supervision, the Transportation Supervisor coordinates and directs the movement of Hampton Roads Transit public transit vehicles through the supervision of operators, radio and / or division dispatchers, and support personnel; monitors, coordinates, and directs the activities of the communication control center; and performs supervisory and administrative activities at transit operating divisions. Supervises personnel and ensures that scheduled and special services operate efficiently. Monitors the Automatic Vehicle Location (CAD / AVL), the System Messages, Mechanical Alarms, Emergency Alarms and Schedule Adherence. Performs radio dispatching functions to ensure compliance with operating standards, provides supervision and to assist staff with problems.

Distinguishing Characteristics

This position may be assigned to one of three functional areas (Radio Communications Center, Transit Operating Division Dispatcher, or the field) within Transportation.

Provides supervision, counseling and coaching of transit operators to ensure compliance with Rules and Regulations, Standard Operating Procedures, uniform regulation, general appearance, and readiness to work; directly responsible for assigned group of transit operators and initiates discipline up to suspensions or terminations if needed; documents daily activity as required.

Essential Job Functions :

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Maintains good public relations;
• Enforces HRT rules, policies and procedures to ensure safety and quality of service;
• Participates in staff meetings and attends other meetings, training sessions and seminars as required;
• Answers inquiries about transportation services, routes, schedules, stop locations;
• Investigates and follows up on complaints;
• Investigates and responds to Accidents and Incidents;
• Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.
• Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.
• Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Assures adherence to HRT and applicable governmental laws and regulations.
• Prepare and / or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.
• Performs other duties as required.

When assigned to the Radio Communications Center (RCC) :

When assigned to Field Supervision :

W hen assigned to Dispatch :

Required Knowledge, Abilities and Skills essential to Job Functions :

Must be able to work with limited supervision from the Manager of Bus Transportation. Must be able to learn the procedures and operation of a complex two-way radio and computer terminal system. The ability to operate a radio system, to solve operator problems, reacts quickly and calmly in an emergency situation and adopt an effective course of action within established guidelines. The ability to handle heavy radio traffic. Must be able to use independent judgment and initiative in accordance with the accepted policies and procedures when faced with difficult or emergency situations. Must maintain courteous and tactful under stress and pressure from customers, vehicle operators, and co-workers. Must have considerable knowledge of the service area, routes and of types of equipment. The ability to work independently and to concentrate for long periods of time is necessary. This position requires the ability to coordinate with maintenance, risk management and security department as needed to manage incidents. Must be able to speak clearly and concisely and understand views and concerns of others as well as solve operator problems and to take effective action in emergencies. Ability to comprehend verbal information transmitted via radio or telephone and to speak in a manner that will be clearly transmitted by radio or telephone. The ability to read schedules, street maps, and local aids, and comprehend directions of travel. Maintains a thorough knowledge of all routes, transfers rules, fare structure, and operating procedures, geography and landmarks of the area. Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation to include knowledge of union contract. The ability to obtain knowledge of the Drug and Alcohol Policy and regulations is required in order to make reasonable suspicion determinations to recognize signs and symptoms of drug and / or alcohol misuse.

Required Software Knowledge and Skills essential to Job Functions :

Proficient in using CAD / AVL Radio System and HASTUS is required. Proficiency in using transit computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications :

MS Windows, Word and Outlook; Transit Master (CAD / AVL); HASTUS

Safety Responsibility :

Perform all job duties and responsibilities in a safe manner to protect ones self, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agencys safety goals.

Training and / or Education :

Preferred qualifications include the completion of an Associate Degree in Business Management or Business Administration or related field.

Required Experience :

Five years transit experience and / or equivalent experience required; One year or equivalent experience radio dispatching; Three years experience in supervisory / management capacity.

Licenses or Certificates :

Must have CDL Class B license and / or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements.

Special Requirements :

FLSA Status : Exempt

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires frequent bending and kneeling. Must be able to drive and operate a vehicle.

Unusual Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.

This is a 24 hour per day / 7 day per week operation. Hours do include holidays, weekends and overnight shifts. Shifts may include up to 10 hours a day or longer during emergencies. Abnormal hours and / or split shifts may be required.

INDSJ

Accessibility : If you need an accommodation as part of the employment process please contact Human Resources at : Phone : 757-222-6000

Email : careers@hrtransit.orgIn compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.PDN-9fbabd83-b6ac-4439-835c-2ef3b787f7fe