Medical Support Specialist

Job Description

Job Description

POSITION :

Medical Support Specialist

RESPONSIBLE TO :

Health Center Manager

DEPARTMENT : Front / Back Support

SUMMARY :

The Medical Support Specialist shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing excellent customer service and technical competent nursing assistance to both patients and Camarena Health clinical providers. The Medical Support Specialist facilitates the patients access to the point of service delivery, so all patients can be seen within the expected time and schedule. Prepared to enroll or renew registration; the timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow. This team member facilitates the provision of information needed by both patients and clinicians in addition to recording and updating medical histories, patient contact information, scheduling patients and performing standard care procedure. The Medical Support Specialist reports to the Health Center Manager.

EXPECTATIONS :

• Arrives on time and adheres to set schedule
• Provides prompt medical support; promotes a smooth patient flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies
• Provides basic education and information to patients, making sure patients’ questions are answered.
• Achieves the organizational mission to provide health care access for all the members of the community. S / he helps make sure patients and families get the care they need when they need it.
• Consistently and openly communicates with Health Center Manager and all staff
• Works flexible or extended hours where necessary
• Participates in health center in-services, by listening and respecting others’ ideas
• Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
• Basic computer skills, attention to detail, and organizational skills.
• Abides by Rules of Confidentiality
• Use of professionalism and best efforts in your position.

DUTIES and RESPONSIBILITES

1. Focus on Patients : Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.

2. Focus on Patient Flow : Maintains effective smooth patient flow (within site or suite). Assists the MA’s at other pods as needed with patient work up or dismissal. Is responsive to needs of patients, clinicians, and team members.

3. Focus on Clinicians : Maintains effective assistance to, guidance of, and communication with providers.

4. Focus on Intake Facilitation :

available that help with the cost for health services

Submits daily patient flow counts to designated staff

Minimum Requirements :

Education :

Prior Experience :

Skills :

Physical Requirements :