WESCO Distribution is hiring : Engineer - Technical Services Audio Visual in Frem

As a Engineer - Technical Services, you will be responsible for escalated application support for products. You will handle support cases, including troubleshooting of complex audio, video, control, and ethernet networking problems. You will develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. You will communicate with engineering, applications engineering, marketing, product development, technical services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.

Responsibilities

• Delivers an exceptional customer providing application support for products.
• Handles support cases, including troubleshooting of complex audio, video, control, and ethernet networking problems.
• Evaluates, identifies, and replicates product issues and follows escalation process to reach desirable outcome to ensure positive customer experience.
• Serves as technical resource to other functional groups and individuals to improve product quality and user experience.
• Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
• Communicates with engineering, applications engineering, marketing, product development, technical services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.

Qualifications

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