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Service Coordinator

Service Coordinator

Patterson CompaniesGreenville, SC, US
28 days ago
Job type
  • Full-time
Job description

Patterson Isn't Just A Place To Work, It's A Partner That Cares About Your Success

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

  • Triages calls and inquiries from customers.
  • Assigns and schedules service requests from clients or company personnel.
  • Manages resources efficiently and effectively for all scheduled service.
  • Monitors service orders assigned to technicians.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Reconciles various CRM reports on a monthly basis.
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
  • Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications :

  • Associates degree or higher preferred or 2-5 years equivalent industry experience.
  • Expresses strong customer service orientation or related dispatching experience through excellent written and verbal / phone communication skills.
  • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
  • Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
  • Possesses strong planning and organizational skills, both written and verbal.
  • Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

    • Preferred Qualifications :

  • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
  • Previous working experience with project or resource coordination.
  • Bookkeeping / accounting experience preferred.

    • EEO Statement

    Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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    Service Coordinator • Greenville, SC, US