Spanish Speaking Customer Service for Transportation (Rail, Shipping, etc.)

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency connecting candidates with job opportunities in their native language across various countries. As a key player in the recruitment landscape, we specialize in industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our focus is on ensuring the perfect match between candidates and employers through a comprehensive recruitment process. We are currently seeking a dedicated Spanish Speaking Customer Service representative for the transportation sector, including rail and shipping industries. This role is ideal for someone passionate about providing outstanding customer service and support in the Spanish language, helping customers navigate their transportation needs efficiently. As a member of our team, you will join an organization committed to fostering careers abroad while offering exceptional service to our diverse clientele. If you're looking to take the next step in your career and work in an international environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients in the transportation sector.
• Handle inquiries related to rail and shipping services, ensuring accurate information is communicated.
• Assist customers with booking needs, schedule changes, and cancellations in compliance with company policies.
• Resolve customer complaints and issues promptly, demonstrating strong problem-solving skills.
• Maintain a high level of product knowledge to effectively assist customers with their transportation inquiries.
• Document customer interactions and feedback in the CRM system for quality assurance.
• Collaborate with team members and other departments to enhance the customer experience.