Prioritization and Application Specialist

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Functional Title : Prioritization and Application Specialist

Job Title : Program Specialist V

Agency : Health & Human Services Comm

Department : CCL Residential Field Ops

Posting Number : 9464

Closing Date : 10 / 19 / 2025

Posting Audience : Internal and External

Occupational Category : Protective Services

Salary Group : TEXAS-B-21

Salary Range : $5,758.76 - $7,253.83

Pay Frequency : Monthly

Shift : Day

Additional Shift : Days (First)

Telework : Travel : Up to 25%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Nonexempt

Facility Location :

Job Location City : AUSTIN

Job Location Address : 701 W 51ST ST

Other Locations :

MOS Codes : 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description :

The Prioritization and Application Specialist reports to the Prioritization and Application Manager and specializes in the receiving, routing, and prioritization of intakes that are received from the Department of Family and Protective Services (DFPS) Statewide Intake Unit (SWI) and routed to Residential Child Care Regulation (RCCR) for possible investigation, in accordance with relevant statutes, rules, laws, policies, and procedures. This position assesses intakes for determination of priority, allegation type and handling, and analyzes prioritization data to assist the RCCR management team in identifying trends and risk issues, planning program improvements, and developing policy. The Prioritization and Application Specialist performs complex analysis of complaints received, requests for information, reported incidents from the general public, legislative offices, news media, other agencies and organizations, regulatory services staff, children receiving services in CCR operations and family members in accordance with policies and procedures. The position answers calls, reviews faxes, mail and internet information received.

This position also specializes in the review and evaluation of complex applications / forms / requests for providers who are applying for licensure including the review of all documentation for accuracy and completeness. This position reviews, processes, and determines provider's eligibility by reviewing applications and statute and rules requirements for licensure. This position interprets and communicates state and federal rules and regulations to CCR staff and providers.

This position performs advanced consultative services and technical assistance to program staff, other governmental agencies, community organizations, and the general public on the rules, policies and procedures related to prioritization and licensure for residential child care operations.

The position requires use of extensive latitude and independent judgment in carrying out the tasks assigned to this position.

Essential Job Functions (EJFs) :

Receives, processes, and evaluates intake reports and incidents and assigns the accurate priority for investigation. Distributes intake reports for investigations. Communicates on a complex level with internal and external stakeholders to provide, exchange or verify information, answer inquires, address issues or resolve problems or complaints. Prepares summary of written and oral complaints, incidents and information issues.

Conducts complex review of licensure application and supporting documentation and provides technical assistance to applicants. Drafts, edits, tracks and evaluates technical assistance provided and applicant responses. Reviews and evaluates forms, fee payments, technical data, and associated records related to licensure applications for accuracy and completeness. Coordinates license and inspection processes with CCR regional offices and Centralized Background Check Unit. Reviews and interprets inspection findings to determine if applicants are in compliance with minimum standards and license eligibility requirements. Based on review and evaluation, makes final determination to approve or deny license applications. Issues permits.

Ensures critical information is updated in the appropriate data systems to update and maintain application and licensure data. Analyzes data, trends, and other reports to identify and plan improvements to the residential child care regulation program.

Interprets statute, rules, regulations, standards, policies, and procedures, related to prioritization and licensure requirement to internal and external stakeholders. Maintains current knowledge in assigned area by reviewing statute and rules, attending training, and communicating with other professionals. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns.

Analyzes information, including legislation and other agency policies and procedures, for the impact on residential child care regulation. Collects, organizes, analyzes, and prepares material in response to requests for information and for reports.

Other duties as required.

Knowledge, Skills and Abilities (KSAs) :

Knowledge of local, state, and federal laws and regulations related to Residential Child Care Licensing.

Skill in analyzing and interpreting complex state legislation, regulations, program policies, and procedures.

Skill in problem solving, conflict resolution, and providing customer service.

Skill in effective verbal and written communication.

Skill in using basic computer programs for developing, editing and maintaining e-mail, word documents, excel spreadsheets, and data related charts, graphs and tables.

Ability to use independent judgment and critical thought.

Ability to analyze and present complex information verbally and in writing.

Ability to work under pressure in a fast-paced, deadline-oriented environment.

Ability to prioritize workload and meet deadlines with minimal supervision.

Registrations, Licensure Requirements or Certifications :

None

Initial Screening Criteria :

Graduation from an accredited four-year college or university or relevant experience that is equivalent to a four-year degree. Experience and education may be substituted for one another on a year to year basis.

Experience in Child Care Regulation or Child Care Administration preferred.

Experience in licensing, inspections, and investigations preferred.

Two years full-time consultative, supervisory, managerial, social service, professional or technical work which must include analysis of work problems having an administrative aspect and interpretation of complex written material.

Additional Information :

This position will require occasional work beyond normal work hours, and may involve travel, sometimes overnight.

Position's work schedule is Tuesday through Saturday.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations :

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility :

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer :

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.