Entry-Level IT Support Technician

Entry-Level IT Support Technician

If you have a passion for technology and are eager to kick-start your career in IT, we have the perfect opportunity for you!

Who are we?

Touch Support is a dynamic US-based company that partners with various technology firms, providing top-notch customer service. Our talented teams support an array of technologies, including Linux, Windows Servers, cloud platforms, and SaaS solutions. With over 400 employees worldwide, we are excited to expand our IT team!

This is a fully remote position, and we have a proven track record of successful online training and onboarding for our new team members.

Your Responsibilities :

• Quickly and effectively respond to and resolve customer inquiries via chat, email, and phone.
• Assist in onboarding and educating customers throughout their journey.
• Guide customers with their technical and billing-related questions.
• Advocate for customers by addressing unique challenges and feedback.
• Enhance customer satisfaction and loyalty by delivering exceptional service.

What We're Looking For :

While previous experience is not required, a strong interest in technology and a desire to learn are essential. Our ideal candidate would possess :

What We Offer :

Please submit your application in English. Applications in other languages will not be considered.