Service Desk Tier II Technician- 6 months Contract to hire

Full-time, 6-month contract-to-hire opportunity for a Level 2 IT Support Specialist based 100% onsite in Fitchburg, WI (Madison suburb) . The role is with a Microsoft and SNS environment, supporting a healthcare-focused organization known for its commitment to innovation, and employee well-being.

🔧 What You’ll Do :

• Provide advanced (L2 / L3) technical support—handling tickets escalated from L1
• Manage Intune, AD, O365 , laptop provisioning, printer setup, and Teams migration (from Zoom)
• Own endpoint hardware / software troubleshooting, workstation rollouts, and peripheral support
• Collaborate across teams, document solutions, and improve processes
• Be the final escalation point for desktop issues while contributing to IT projects and compliance efforts

🕘 Schedule : M–F, 8am–5pm

📍 Location : Fitchburg, WI (100% onsite)

💵 Rate : $30 / hr | Salary if converted : $60–$65K

📅 Interview Process : Quick 2-step — chat with Director + 1 stakeholder

If you’re experienced with Microsoft environments, endpoint support, and enjoy hands-on problem-solving, this is a great opportunity with long-term growth potential.