Desktop IT Support Technician

Job Description

A confidential organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network-related issues
• Troubleshoot desktops, laptops, Windows / macOS, printers, mobile devices, and peripherals
• Install, configure, image, and deploy hardware and software
• Assist users with application, operating system, and connectivity issues
• Respond promptly to incidents and service requests via phone, email, or in-person
• Document all work, solutions, and updates in the ticketing system
• Collaborate with IT teams for escalations and project-based work
• Maintain accurate inventory of IT assets and ensure compliance with security protocols
• Provide user training and guidance on IT policies and best practices

Required Qualifications