Delivery Experience Advisor

Associate Delivery Experience Advisor

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.

Job Summary

Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process.

Duties and Responsibilities / Essential Functions

Ensure every customer's experience is a positive one and place the needs and expectations of the customer first

Learn the order configuration process, record orders in the Main List, and cross-check configurations.

Learn and understand SalesForce for recording orders

Learn to use ERP to create customer and sales order numbers

Assist with scheduling customer events that take place at Cirrus with necessary departments

Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)

Assist with refund requests and cancelations

If necessary, reach out and coordinate with customer regarding initial deposit

Learn to prepare delivery documents, present, and sign with customer

Learn to maintain and revise checklist for proficiency

Understand the coordination necessary with finance companies for documents required for funding

Primary back-up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In-House email, etc.)

Order Floor Mats for all customers (coordinate by delivery date and delivery location)

Set up subscriptions for customer deliveries

Assist with financially closing orders

Fill in for DEAM at deliveries when needed

Gather customer information needed for Garmin warranty set up and provide to Garmin as needed

Coordinate N# and Aesthetics for unsold demo aircraft and ensure that information is available for production prior to their deadlines

Process production waterfall change requests when needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Bachelor's degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.

2 years of customer service, marketing, sales, hospitality and / or aviation required.

Interested in aviation

Strong organizational skills and excellent customer service

Excellent communication skills, both written and verbal

Ability to demonstrate sound judgement and effective communication skills (written and verbal)

Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Customer Focus - Builds strong customer relationships and delivers customer-centric solutions

Resourcefulness - Secures and deploys resources effectively and efficiently

Ensures Accountability - Holds self and others accountable to meet commitments

Being Resilient - Rebounds from setbacks and adversity when facing difficult situations

Situational Adaptability - Adapts approach and demeanor in real time to match shifting demands of different situations

Ensures Exceptional Customer Service :

Energizes the Cirrus Service Essentials

Strives to improve service performance.

Anticipates guests' needs and responds promptly.

Displays guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Handles guest requests, problems, and complaints.

Our Benefits :

Cirrus provides a range of exciting benefits, including :

401(k) Plan : Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.

Employer-Paid Coverages : Group term life, short- and long-term disability insurance.

Comprehensive Health Coverage : Medical, vision, dental, with additional dependent coverage options.

Free Health Tracking : With rewards for meeting health goals.

Generous PTO : 120 + hours accrued within the first year.

Employee Referral Bonus : For referring talented candidates.

Career Development : Tuition reimbursement and professional growth opportunities.

Exclusive Discounts : Access to partner and marketplace discounts.

Community & Engagement : Company and employee clubs at various locations. These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.