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Patient Contact Center Associate

Patient Contact Center Associate

FamilyCare Health CentersSaint Albans, WV, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

FamilyCare Health Centers is looking for and Associate for our Patient Contact Center

Physical Requirements :

  • Must be able to regularly talk and hear.
  • Must be able to frequently stand, walk, sit, stoop and reach.
  • Must be able to frequently lift and / or carry up to 20 pounds and occasionally lift and / or move 40 pounds or more.
  • Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications :

  • High school graduate or equivalent.
  • A pleasant voice.
  • Must have the ability to operate computer systems.
  • Must be friendly and personable.
  • Excellent customer services skills required.
  • Conflict resolution skills preferred.
  • Excellent verbal and written communication skills and effective interpersonal communication skills.
  • Computer experience preferred.
  • Working knowledge of medical terminology preferred.
  • Health care experience preferred.
  • Basic Function :

    Responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.

    Responsibilities :

  • Achieve desired customer service levels.
  • Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
  • Obtain complete and accurate information when taking phone messages / patient cases.
  • Follow standardized schedule templates.
  • Manage large amounts of calls in a timely and effective manner.
  • Routing calls appropriately.
  • Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
  • Providing excellent customer service.
  • Researching customer problems.
  • Identifying customer needs while providing the right solutions to customers.
  • Doing appointment reminder calls the day before for any patient that have not confirmed their appointment
  • Other duties as assigned.
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    Contact Center Associate • Saint Albans, WV, US

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