Service Desk Coordinator

A company is looking for a Service Desk Coordinator to manage incoming support requests and coordinate technical assistance.

Key Responsibilities

Serve as the first point of contact for users seeking IT or service-related assistance

Log, prioritize, and assign incoming service requests or incidents using a ticketing system

Coordinate with technical teams to ensure timely and efficient issue resolution

Qualifications & Skills

Previous experience in a service desk, help desk, or administrative coordination role

Proficiency with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshdesk, or ServiceNow)

Basic understanding of IT systems and troubleshooting processes

Self-motivated and capable of working independently in a remote or hybrid setting

Reliable internet connection and computer setup for virtual collaboration